How Can I contact you with any questions?

Berthas regular business hours are Monday-Saturday 9am - 6pm-E.S.T.
Email support is available 24 hours a day, 7 days a week.

What payment methods do you accept?

We offer VISA, MASTERCARD AND DISCOVER.  This ensures our customers flexibility to choose what payment method they prefer.  We are a safe, secure site carrying the verified seal on our home page. 

How can you guarantee high quality bath products? 

Each product is hand-blended at the time the customer submits their order.  No products are ever made and put aside to be sold.

What makes your products so unique? 

The ingredient of "Glycerin".  Which is a natural emollient that draws moisture out of the air to benefit skin health.  It cleanses without stripping or upsetting the delicate natural PH balance necessary for soft, healthy skin.  Since we use vegetable oils and no heavy animal oils, our soap and shower gel  items rinse clean and leave no soapy film behind.  All our soap bases are produced from the finest quality ingredients.

How long before my order is shipped?

All orders will ship within 48 hours of receipt of payment. If for some reason your order is delayed, you will be notified by e-mail. Each order is made and processed as it comes in.  Bigger orders do take a longer period of time.

How is my order shipped? 

All orders go out UPS or USPS Priority Mail. Upon request from any customer a tracking number will be given. From the time you order and your products are made most orders will be received in five (5) business days. Due to any delays from the Post Office or in shipping due to holidays, etc. please give up to seven (7) business days to receive your items.